GENERATOR FAQ PAGE

FREQUENTLY ASKED QUESTIONS ABOUT THE GENERATOR - THE ANSWERS!

1. What time is the earliest check in at The Generator youth hostel? What time is the latest check out? Are there luggage storage facilities?
Check in time at The Generator is 2pm. You can arrive any time before that and leave your luggage in the free locked luggage room. Check out time on day of departure is 10am - again you can leave your bags with them all day if you wish.

2. Do they provide evening meals?
Yes, they do. From 6-9pm every evening you can get dinner.  Daily specials, as well as a choice of pizzas, jacket potatoes, salads and chips.

3. Are bed sheets and towels provided?
Yes, bed linen, pillows and towels are provided to all guests free of charge.

4. Do the dorm rooms have lockers? Are there any safety deposit facilities within The Generator youth hostel?
The dorm rooms do have lockers. Generally you will need to supply your own padlock, and padlocks are also for sale. If you have booked a private room you have your own key to that room. Safety deposit boxes are provided on the reception level should you wish to secure passports, tickets, money etc. The cost of these boxes is 50 pence every time you relock the box.

5. What time is breakfast served at The Generator youth hostel and is it included in the price?
Breakfast is included in all the rates. It is a basic continental breakfast and is served from 7.30am-10.00am. They do not provide an English breakfast.

6. Are there any hidden extras in the prices?
No. All rates include breakfast, tax (VAT @ 17.5%) and service.

7. Describe the bedrooms.
All bedrooms are very basic, and they all have wash basins, plus a clothes rack in the private rooms and lockers in the dorm rooms. All rooms are bunk bedded (one bed on top of the other) including the twin rooms. Please note that they do not have any rooms with double beds.

8. Are the dorm rooms mixed or single sex?
All dorm rooms are mixed - there are not any single sex dorms at present.

9. Do they have single sex floors or have any rules regarding males and females sharing private rooms?
Males and females may share private rooms. Where group bookings are made,  the decision is left to the group leader if they wish males and females to share, but they do not have any rules on this matter. No floors are single sex, but the male and female showers and toilets are on different sides of the floor.

10. Describe the toilet/shower facilities.
All toilets and showers are on the corridors. There are approximately on average five people to one toilet and 7-8 people to one shower when the hostel is fully booked. All the facilities are cleaned daily and are open 24 hours. Hot showers are available free of charge at all times.

11. Is the hostel centrally heated? Can we control the temperature in our room?

The rooms do not have radiators, but the heating comes through the floor. There is no temperature control for the rooms.

12. How many people sharing the dorm rooms?

Most dorms have eight people. However some have five or six. See the next question for more information.

13. How many rooms do you have of each type?

12. Is there a minimum or maximum age to stay at The Generator?
There is certainly no upper age limit to stay there - The hostel welcomes all budget travellers, but we do recommend that all guests are "young at heart" as the Generator specialises in youth accommodation. We do not recommend that those under 14 stay here, unless they are part of a larger group or accompanied by responsible adults.

13. Do you need to be a member of any hostelling organisation to stay at The Generator?
No. We accept bookings from any travellers and backpackers, though you will receive a 10% discount if you have a Hostels of Europe or ISIC card.

14. What payment methods do we accept at The Generator?
The Generator takes cash (Pounds Sterling only), Visa, Mastercard, Switch, Eurocard, Travellers Cheques (in Pounds Sterling only), and Cheques drawn on a British Bank. Please note that they do not accept Eurocheques or American Express credit cards. Studios92 take a credit card number to secure the booking with a 10 percent deposit - remainder of full payment will be due on arrival. If you cancel your booking within 72 hours of arrival we will charge a one night fee to your card.

15. What currency are the rates on the internet and those quoted over the phone/fax in?
All our rates quoted are in British Pounds Sterling.

16. What are The Generator's policies on smoking?
All bedrooms at The Generator are non-smoking. However, all communal areas apart from one of the communal lounges and the kitchen area are smoking areas.

17. Do you have internet access and if so how much does it cost?
Yes, they have six internet machines that are operated by a coin slot mechanism. The charge is 50pence for about 7 minutes - about 4.50 pounds per hour.

18. What are the bar opening times and prices?
The bar is open from 6pm-2am. Sometimes it is open at other times if there are big sporting events. There is a big screen TV and jukebox in the bar, which are both free of charge. A happy hour period takes place from 6pm-9pm when you can get a pint of beer for 1.00 pound, as well as many spirits and mixers. Cocktails are 2.50 pounds all night, and all prices are lower than London pub prices.

19. How do I get to The Generator?
When you receive your booking confirmation from Studios92, there is directions from Russell Square station and some further information available as well.